OFFICE OF THE OMBUDSMAN
Promoting Confidence Through Compassion
The Office of the Ombudsman acts as a single point of contact for family members, advocates and other concerned citizens who are interested in reporting complaints on behalf of youth under supervision to the Georgia Department of Juvenile Justice.
Complaints may be submitted via written letter to the DJJ Central Office (3408 Covington Highway, Decatur, Georgia 30032) or via e-mail at firstname.lastname@example.org or by calling toll-free 1-855-396-2978.
You may also visit our online referral form at http://www.djj.state.ga.us/Employees/DJJDrupalOmbudsmanForm.aspx.
WHEN SHOULD I CONTACT THE OFFICE OF THE OMBUDSMAN?
Before contacting the Ombudsman, you should try to resolve the complaint through the DJJ grievance process. If the problem remains unsolved, contact the Ombudsman’s office for further assistance. If you feel you have a legitimate concern pertaining to the care and safety of a youth to include physical and sexual abuse, threats, harassment, medical and/or mental health treatment, please contact the Ombudsman for immediate assistance.
Many concerns can be addressed by the youth’s counselor or the facility director. If you need further assistance, the Office of the Ombudsman will make every effort to address your concerns.
MISSION OF THE DJJ OMBUDSMAN
The mission of the DJJ Office of the Ombudsman is to foster citizens' confidence in the Georgia Department of Juvenile Justice by promoting the principles of integrity, fairness and accountability.
VISION OF THE DJJ OMBUDSMAN
The Office of the Ombudsman will provide the highest level of accountability and transparency for the youth who have been placed in the care/supervision of the Georgia Department of Juvenile Justice.
Information about the Office of the Ombudsman
The Ombudsman, pronounced "Um-buds-mon", is DJJ’s agency- wide problem-solver responsible for investigating complaints and attempting to resolve them for the individuals involved.
The Ombudsman’s Office acts as a point of contact for:
- Families and loved ones of young offenders
- Juvenile advocates
- Parties reporting concerns and complaints of wrongdoing, misconduct or negligence alleged against the Department of Juvenile Justice
When Should You Contact the Ombudsman?
- After you have given DJJ Staff an opportunity to address the issues of your concern
- The Ombudsman’s Office shall not be used to by-pass or avoid using the grievance process
- If you have attempted to resolve your complaint with DJJ Staff and did not reach a satisfactory resolution, then you may submit your complaint by written letter or by calling the Ombudsman Toll Free at 1-855-396-2978
- Once your complaint is received and reviewed, the Office of the Ombudsman will further assist you and make every effort to address your concerns
What Happens to Complaints?
Every complaint is reviewed and assessed. A return phone call, a letter, or a visit is made to anyone who contacts the Ombudsman to inform them of actions taken to resolve an issue or address a concern.
Can You Be Targeted For Filing Your Complaint?
No one can intimidate you for making a complaint. If you feel you are being targeted, bullied or harassed for making a complaint, report any retaliation to the Facility Director or Office of Ombudsman immediately.
How The Ombudsman’s Office Works
- When the Ombudsman’s Office receives an inquiry or complaint, a Customer Service Agent (CSA) is assigned to contact you and begin to investigate your concerns
- The Ombudsman will sort out details of the complaint and have each person involved submit a summary of their response
- Once those summaries are received, the Ombudsman determines the next course of action needed
- After the final report is accepted and reviewed, the Ombudsman’s Office contacts the individual who asked for the inquiry to discuss the resolution
The DJJ Ombudsman is dedicated to fairness and serves to uphold the public trust by showing compassion, maintaining confidentiality, and remaining neutral.
Georgia Department of Juvenile Justice Ombudsman Information
Georgia Department of Juvenile Justice
Office of the Ombudsman
3408 Covington Highway
Decatur, Georgia 30032
Herman L. Archie, Ombudsman