Office of Technology and Information Services





DJJ Office of Technology and Information Services


 

Who are we?

We are the Technology and
Information Services arm of the agency. We support
technology of all forms. Including those highly technical
things that others support and wants us to take to the
next level.  We have team members with a wide range
of expertise covering several levels of technology used in
delivering services.

The Technical Details

Classic end user computing examples would be computers,
systems, software application support, and printing. 
We manage infrastructure with servers and storage through
virtualization under private, public, and government
cloud.  These core technologies used include VMWare,
VXRail, and MS Azure.  Other areas of support include
telecommunications(wired), video conferencing,
mobile computing, CCTV, and wireless communications
including LMR (Land Mobile Radio), Cellular, and
FirstNet.  At the advanced end of the spectrum is
software/application development, data science, process
enhancement, document digitization, and components of
Artificial Intelligence along with Machine Learning. 
Simply put, we use technology to help in some way to make
your jobs and you work life better.

Our focus is you!

Those of us in this office have a
purpose in life to use technology as an enabler to whom ever we
work with.  Anything you do can be done better as long as
technology is the enabler and not the crutch.  Many times
everyone looks to technology to make things easier or to take over
completely.  We are much more that this.  We seek to
enhance, enable, and support those who want to use technology as
an enabler.  

What We Do

  • IT Support

  • Application Development
  • Solution Design
  • Project Management
  • Data Analytics and Reporting
  • Printing and Digital Document Delivery
  • Communications Management
  • Systems and Technology Management
  • Data and Information Security
  • IT Auditing and Compliance Review
  • Technology Budget and Cost Management

The Team

Technology Management - Barry Ogletree
and Eugene Gaultney each have over 35 years of technology
experience in managing technology in global companies that provide
IT solutions. The organizations they have served in include
Federal and State Government, Department of Defense, Post
Secondary Education, Global Payments Processing, Banking,
Financial, and Insurance industries.

Information Systems - There is a team
of dedicated data analysts who understands where our data resides
and how to best access the data for reporting and analytical uses.
Bill Webb heads up this team of professionals with years of
experience in their field and with the agency. The team works with
reporting application inside the SQL server via SSRS, Standard
SQL, and dashboard tools such as Power BI

Professional Services - This includes
the management of agency projects relating to technology with a
Project Manager, Jackie Delozier,  heading up a team of
Business Analysts having corporate knowledge of how DJJ operates.

Application Develoment - This is where
the rubber meets the road when it comes to agency
computing.  

Support - This is the branch that
floats between you and your computer, access to resources or even
GTA.  We get a large amount of support from Capgemeni who
operates on behalf of GTA and the GETS agencies.  (See below
for the who and how on GTA and Capgemeni)  When you need help
and the Ox is in the ditch they are the ones who can pull you
out.  They sit at he center of the technology universe and
can provision accounts for access to email, network resources,
CCTV, and 

Who is GTA, Capgemeni, and GETS?

Simply put GTA is the Georgia
Technology Authority and Capgemini is the management services
provider for the GETS program. GETS is the Georgia Enterprise
Technology Services for state and local agencies. Everything we do
relating to technology falls under the GTA/GETS governance model.
We participate in the the AMC (Agency Management Committee) which
is a governing body of the GETS program.

Technology Committee

The purpose of the Committee is to
exercise its business judgment in carrying out the
responsibilities described in this Charter in a manner the
Committee members reasonably believe to be in the best interest of
the Agency. Assuring that all divisions of the agency are
coordinating and walking as one.

The Committee assists the Executive Leadership in fulfilling
oversight responsibilities by reviewing, giving guidance and
making recommendations to management and the Executive Leadership
relating to the Agency's technology strategy, initiatives and
investments in support of overall technology strategy and
performance for the Agency.

If the Committee determines that additional expertise is
appropriate in order to fulfill its responsibilities, the
Committee is empowered to retain and reasonably request action to
be taken by OTIS to assist the Committee in fulfilling its
responsibility within budgetary constraints.

Technology RoadMap

JTS Juvenile Tracking System
- This is the agency's flagship tool for managing information on
the juvenile in our facilities. As the name says it is for
tracking everything we do as well as other key data points of
juveniles under our care. The technology is based on a
combination of ASPX, C++, and minimal use of C#.  We are in
the process of a project to rewrite the core of JTS

Administrative Computing -
This includes the applications used to run the administrative
side of the agency. Many of the applications in use today are
built on MS Sharepoint technologies. We are in the process of
migrating to newer technologies from IBM Domino Server that use
embedded XML, server-side Java, and JavaScript where feasible.

Technology Standards

Equipment Standards - Rather than
dictate which equipment we use as an agency we are about setting
standards and any equipment or product meeting those standards is
acceptable for purchase. We publish those standards on the
following page. The guiding principal is reducing TCO (Total
Cost of Operations)
and operational stability/quality.

Data Protection Standards - Our
standards for encryption of data in transit follow the State of
Georgia/GTA requirements to adhere to and federal standards such
at NIST 800-53, FISMA, and FIPS. We encrypt all data in transit
external to the agency using either SSL 128 at a minimum with a
preference to Triple DES (3DES). All web traffic is
secured using SSL 128 with a 2048 bit key.