Office of Technology and Information Services


Office Of Technology and Information Services

 

Who are we?

We are OTIS that acronym is how we are seen and referred to system wide.  There is a distinction in the name -- Technology and Information Services and not Information Technology Services.  We support technology of all forms.  We support those highly technical things that no one wants to support or wants to take to the next level. Classic examples would be computers, systems, and software applications.  Once you widen the field of consideration other areas of support include telecommunications(wired), video conferencing, mobile computing, CCTV, and wireless communications including radios and FirstNet.  at the advanced end of the spectrum is software development, data science, process document digitization, and components of Artificial Intelligence and Machine Learning.  Simply put, we use technology to help in some way to make your jobs and you work life better.

Our focus is you!

Those of us in this office have a purpose in life to use technology as an enabler to whom ever we work with.  Anything you do can be done better as long as technology is the enabler and not the crutch.  Too many times everyone looks to technology to make things easier or to take over completely.  That is not the proper role.  We seek to enhance, enable, and support those who want to use technology as an enabler.  

What We Do

  • Services and How to get help (Support, as it is sometimes called)
  • Application Development
  • Solution Design
  • Project Management
  • Data Analytics and Reporting
  • Printing and Digital Document Delivery
  • Communications Management
  • Systems and Technology Management
  • Data and Information Security
  • IT Auditing and Compliance Review
  • Technology Budget and Cost Management

The Team

Technology Management - Barry Ogletree and Eugene Gaultney each have over 35 years of technology experience in managing technology in global companies that provide IT solutions. The organizations they have served in include Federal and State Government, Department of Defense, Post Secondary Education, Global Payments Processing, Banking, Financial, and Insurance industries.

Information Systems - There is a team of dedicated data analysts who understands where our data resides and how to best access the data for reporting and analytical uses. Bill Webb heads up this team of professionals with years of experience in their field and with the agency. The team works with reporting application inside the SQL server via SSRS, Standard SQL, and dashboard tools such as Power BI

Professional Services - This includes the management of agency projects relating to technology with a Project Manager, Jackie Delozier,  heading up a team of Business Analysts having corporate knowledge of how DJJ operates.

Application Develoment - This is where the rubber meets the road when it comes to agency computing.  

Support - This is the branch that floats between you and your computer, access to resources or even GTA.  We get a large amount of support from Capgemeni who operates on behalf of GTA and the GETS agencies.  (See below for the who and how on GTA and Capgemeni)  When you need help and the Ox is in the ditch they are the ones who can pull you out.  They sit at he center of the technology universe and can provision accounts for access to email, network resources, CCTV, and 

Who is GTA, Capgemeni, and GETS?

Simply put GTA is the Georgia Technology Authority and Capgemini is the management services provider for the GETS program. GETS is the Georgia Enterprise Technology Services for state and local agencies. Everything we do relating to technology falls under the GTA/GETS governance model. We participate in the the AMC (Agency Management Committee) which is a governing body of the GETS program.

Technology Committee

The purpose of the Committee is to exercise its business judgment in carrying out the responsibilities described in this Charter in a manner the Committee members reasonably believe to be in the best interest of the Agency. Assuring that all divisions of the agency are coordinating and walking as one.

The Committee assists the Executive Leadership in fulfilling oversight responsibilities by reviewing, giving guidance and making recommendations to management and the Executive Leadership relating to the Agency’s technology strategy, initiatives and investments in support of overall technology strategy and performance for the Agency.

If the Committee determines that additional expertise is appropriate in order to fulfill its responsibilities, the Committee is empowered to retain and reasonably request action to be taken by OTIS to assist the Committee in fulfilling its responsibility within budgetary constraints.

Technology RoadMap

JTS Juvenile Tracking System - This is the agency's flagship tool for managing information on the juvenile in our facilities. As the name says it is for tracking everything we do as well as other key data points of juveniles under our care. The technology is based on a combination of ASPX, C++, and C#

Administrative Computing - This includes the applications used to run the administrative side of the agency. Many of the applications in use today are built on MS Sharepoint technologies. We are in the process of migrating to newer technologies from IBM Domino Server that use embedded XML, server-side Java, and JavaScript where feasible.

Technology Standards

Equipment Standards - Rather than dictact which equipment we use as an agency we are about setting standards and any equipment or product meeting those standards is acceptable for purchase. We publish those standards on the following page. The guiding principal is reducing TCO (Total Cost of Operations) and operational stability/quality.

Data Protection Standards - Our standards for encryption of data in transit follow the State of Georgia/GTA requirements to adhere to and federal standards such at NIST 800-53, FISMA, and FIPS. We encrypt all data in transit external to the agency using either SSL 128 at a minimum with a preference to Triple DES (3DES). All web traffic is secured using SSL 128 with a 2048 bit key.